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Client Industry Overview

THE CLIENT
A leading technology services company for a global insurance provider, hailed for its ingenuity and professionalism in providing critical services and support. Beginning operations in Japan in 2000, the company now serves more than two hundred clients in Japan alone.


THE CHALLENGE

Back office services such as accounting, banking and tax preparation, were completely outsourced until 2007, when the European home office decided that the Japan office needed to comply with global standards and implement the PeopleSoft Accounting Module. This presented two major challenges:

  • The project manager, assigned from Australia in mid-2008, had only a few months to meet the October 1 rollout deadline.
  • The complexity of the project meant that external support from a partner familiar with Japanese accounting and tax requirements would be needed to ensure completion on schedule.

OUR APPROACH

Upon understanding the client’s needs, Ascendant set out to provide a full range of coordinated services. We brought our extensive Japanese accounting, tax, system integration, and project management experience to the task of supporting the client’s own efforts. A team consisting of a project manager, integration lead, and Japanese accounting and tax experts began scoping the project and developed a fit/gap analysis for the implementation. From that analysis, three specific areas were identified as being critical to the project, and to the overall system’s success. The team worked closely with the Japan and European offices, while also managing a group of engineers based in India, to develop the Japan-specific customizations.

  • Deliverable: EFT (Electronic Funds Transfer)
    Japanese banks require a very specific file format for EFT, which allows PeopleSoft to submit one file to the bank for electronic payments (vendor, payroll, and tax-related). Data analysis was done on the data fields and a requirements document was created for the developers.
  • Value:
    The fit/gap analysis identified core functions that had to be refitted to meet Japanese EFT requirements. Our experience in IT integration, combined with our business accounting knowledge, helped to ensure a successful implementation.
Point:
Modifications to any existing system must be tightly managed. In particular, success depends on closely tracking and documenting system changes and their effects on business processes. This is where the fit/gap analysis plays a critical role.
  • Deliverable: Tax Filing
    Japanese tax reporting requires that journal entries from the general ledger be formatted so that the tax owed by the company can be properly calculated. In this case, the client needed to be able to export its accounting data from PeopleSoft in an acceptable format for the tax accountants to begin filing procedures. Again, a requirements document was created which specified the format type and data fields needed to accomplish this.
  • Value:
    Ascendant's detailed understanding of Japanese tax law helped ensure that this key requirements document reflected country-specific needs.
Point:
ERP implementations can seem daunting, but by maintaining a tight focus on core business processes and functions, and having the right expertise on hand, the risk of “scope creep”—and schedule overruns—can be avoided.
  • Deliverable: Data Reconciliation
    Due diligence was conducted on the balances generated by the previous accounting system. The data then needed to be reconciled and imported into PeopleSoft to ensure a smooth transition.
  • Value:
    Project management provided by Ascendant helped to reduce errors and quickly resolve issues as they arose, saving the client valuable time in its transition to a new system.
Point:
Management of stakeholder expectations is critical to the success of any complex project. Use regular status reports and quadrant charts to outline work completed in the previous week, to plan work for the week to come, to update performance against budget and schedule, and to outline risks, key issues, and any changes.
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